Effective Training and Advice from The Experts

This course very helpful to my clinical career

We have used RAMC Ltd to deliver Resuscitation Council UK Immediate Life Support (ILS) and Paediatric Immediate Life Support (PILS) training to medical and dental practitioners and PCD’s for a number of years. The quality of the courses is very high as is the level of presentation. It appears not to matter which member of their expensive team is doing the presentation, the feed back is always the same – excellent.

I would highly recommend RAMC for life support training. We as a company have been using them, for our Basic Life Support training for several years. Staff always comment that they found the session beneficial and has helped with their confidence. Training is done at a good pace and allows time for questions and examples.
Thank you Steve and your team for another fantastic and informative afternoon!

The Chesser Surgery

I recently had the privilege of attending an ILS (Immediate Life Support) course that left me not only equipped with vital skills necessary in an emergency situation should it arise in the dental field but also inspired and empowered. From start to finish, this exceptional course surpassed all my expectations, from the delivery by such an excellent tutor; I cannot emphasise enough how essential this course is for all medical professionals.

The course was meticulously designed to cover a wide range of life-saving techniques, ensuring we are well-prepared for various emergency situations. The instructor were exceptionally knowledgeable, experienced, and passionate about their subject matter – with a wealth of a lifetime experience in various roles. His expertise, coupled with his remarkable ability to engage and connect with us, created an exceptional learning environment – kind, soft-approach and inspirational.

One of the standout aspects of this course was its comprehensive approach. It covered crucial topics such as CPR (Cardiopulmonary Resuscitation), basic first aid, NEWs – national early warning score, and AED (Automated External Defibrillator) usage, among others. Each topic was thoroughly explained, demonstrated, and followed by practical exercises to reinforce the learning. The instructors provided individual attention, patiently addressing any queries and ensuring that every participant felt confident in their abilities.

What sets this life-saving course apart is its emphasis on hands-on training. Theory is important, but practical application is paramount when it comes to saving lives. The course incorporated realistic scenarios, allowing participants to practice their skills in simulated emergency situations. These scenarios were carefully crafted to challenge us as individuals and as a team, enabling us to develop the necessary skills, reflexes, and decision-making abilities under pressure. The practical experience gained during these simulations was invaluable and instilled a sense of confidence that cannot be achieved through theory alone. I felt truly confident to deal as a team (of various capabilities and circumstances in an emergency.

Another outstanding aspect of this course was its focus on effective communication and teamwork. In emergencies, clear communication and coordinated efforts can make all the difference. The course emphasised the importance of effective communication both within the rescuer team and with the victim or patient. It provided practical guidance on how to remain calm, assertive, and empathetic during high-stress situations. These skills not only enhance the chances of a successful rescue but also promote a supportive and compassionate environment.

Beyond the technical aspects, the life-saving course had a profound impact on me personally. It reminded me of the value and fragility of life and the responsibility we all share to be prepared and ready to act. The instructors shared inspiring stories of real-life rescues, creating an atmosphere of motivation and determination among the participants. It was a truly transformative experience that left me with a renewed sense of purpose and a deep appreciation for the power of human compassion and intervention.

In conclusion, the life-saving course I attended was nothing short of exceptional. The comprehensive curriculum, hands-on training, emphasis on effective communication, and inspiring instructor combined to create an unforgettable learning experience. Whether you are a healthcare professional, a concerned parent, or an individual interested in making a positive difference, I wholeheartedly recommend this life-saving course. It equips you with the skills, knowledge, and confidence to save lives, and it empowers you to be a force of hope in times of crisis. Don’t hesitate to enroll – it might be the best decision you ever make!

Each session encouraged me not only to understand the concepts but also to use them meaningfully in my work. I particularly appreciated the supportive learning environment.

This ILS course is excellent and I would highly recommend it to anyone working in the Custody (and SARC!) setting. The scenarios used the the training were specific to the Custody setting making this day very relevant to the unique set up in Custody. The trainer – Jon – was very enthusiastic throughout and delivered the course material in a very “easy-to-grasp” manner.

The venue at Imber Court was very spacious with plenty of free parking. There is also a very nice cafe/restaurant on site meaning you can get a hot meal/filling snack on top of the free tea/coffee/biscuits provided.

I was a little apprehensive about doing something completely out of my comfort zone but Jon and Ian made it very enjoyable and a great learning environment for neophytes like me. Feel confident with what I learned that I’ll have the knowledge I need out on the line.

Great instructors!! Loved the coursework

It was a good day for an update with my ILS course. It helped me a lot recalling things I need to remember and realise when in a situation like cardiac arrest.

An incredibly interesting and useful course run by passionate and enthusiastic individuals. Came away feeling confident to deal with a medical emergency situation should it arise. Thoroughly enjoyed the course and will make sure to attend regularly throughout my career as a healthcare professional.

Our team all really enjoyed taking part in this course and all found it very beneficial. Very good structure throughout the day feel much more confident now after completing this course. Would absolutely recommend it to others!

The depth, breadth and detail of Iain Mac’s knowledge is clearly extremely good. He was thoroughly informative and kept us all fully engaged and attentive throughout the day. I would gladly attend any other training he provides and recommend him to be acknowledged for the great work he does.

The course was very informative and thoroughly enjoyable. He took note of the various backgrounds of the audience and adapted the presentation to make it relevant to us.

Fantastic course – as always.
It was nice to have a re fresher – and learn new things

The course was fantastic and although it is about serious issues the instructors made it fun and enjoyable. I was able to learn more and focus more because of the way it was presented.
At the end I felt confident that I would be able to competently deal with situations requiring CPR intervention.
Thank you guys for an awesome day

Had a great time with Steve doing my ILS training. as always very interesting and informative. He’s a great teacher, I was captivated and felt like I’d really got a lot out of it.

The whole team loved our training day, it was interactive, and fun, it gave us the opportunity to do some team building and train along side each other. Our instructor Steve was very professional but also really friendly and engaging. We look forward to our training course in December 2023.

John Sions can always make the ILS interesting and I have never been bored despite all the years of repeating this course.
I can’t recommend this highly enough.

We have been using RAMC for a few years now and they always deliver a great course, taking into account our mix of clinical and non-clinical staff, new members of the team and those here for a refresher. Always tailors the course to suit us and the time we have available.

Great course thank you

Since CP+R started operating as more than one person in 2010 we have used Steve Furnell and his team at RAMC as the provider of all AED and Life Support training at our facilities. Steve has also played a huge part in offering advice and guidance, from his extensive knowledge and background, as we have ventured forward into providing a rehabilitation service for acute clinical conditions in an non-hospital setting.

RAMC do not just believe in ticking boxes but place a huge emphasis on understanding the principles behind what they are teaching. As a result you gain so much more insight into the development of their field and are therefore far more rounded in your approach within your particular setting. They are adaptive and flexible ensuring that, whatever scenario you might run through, it is completely tailored to your environment and the personalities within your team.

RAMC seem to believe in people and motivating people to deliver exceptional life support should the need arise. As an organisation we ultimately feel safer and better prepared thanks to their training and guidance.

I attended my third yearly E-ILS update with John and Jon in January. I always come away feeling I have learned something new and confident with dealing with medical emergencies. The way the course is delivered is targeted to my clinical area or practice. The days are always both very informative and fun.
Thank you both

I have just completed this course, a short snippet into giving me confidence to help others.
Stephen Furnell the instructor, was knowledgeable, interesting and engaging. We all were captivated with his stories and teaching. I have come away with the techniques to use if required.
I would highly recommend to all.

Once again Phil Dinsdale made this training interesting, engaging and inspiring. Thank you Steve for arranging for to me to able to attend.

Very efficient teaching of the theory good use of teaching materials

I was not looking forward to a day spent learning how to give i.m. injections and revising management of anaphylaxis and resuscitation techniques. I can honestly say, I really enjoyed the training given by Jon and Iain. They were professional, informative, thorough and fun.
There was also the chance to compare notes with other going through the recruitment process which was reassuring.
Altogether a very positive and helpful experience. Thank you.

Found this course very interesting and helpful. I’m feeling much more confident in coming across these situations in a custody setting.
All information was discussed and I found everyone discussing things very helpful.
Thanks again

I must say as somebody who has come from a major commercial company as British Airways working in the capacity of flight manager and customer service trainer I felt that the two trainers that facilitated yesterday’s course were superb. They were welcoming engaging knowledgeable and realistic. With just the right amount of humour .I felt the course was paced well and thoroughly enjoyable.
The function room was well laid out potentially could’ve been a little bit more conducive to learning with some natural light and the ability to buy hot and cold drinks from a venting machine.. Well done to everybody involved I attended the course with some of my ex-colleagues who also felt the same way.

Well delivered and engaging. Specific content for job role of all present with new info and pragmatic advice.

A very informative and interactive session. Every year I learn something new.

I attended the Medical Emergencies and Resuscitation course run by Jon Sions. I have been out of clinical nursing for a while and I came away feeling very up to date and confident that my knowledge has been refreshed and updated. Jon and the rest of the training team were very friendly and open and no question was considered too obvious.

Many thanks.

Used RAMC for a few years now at 2 different practices. They have always been very pleasant and make the learning experience fun for the staff, which essentially is how learning should be!

This was a very good course with particular attention to current practise and our circumstances. It was also made very interesting and amusing at the same time.

I found the course very valuable. It particularly good to have the course delivered by experienced medical professional who had the knowledge to answer my many questions !

Everyone has to experience the RAMC First Aid course. Steve is very professional and delivers the course in a factual, humorous, uncomplicated way with plenty of interaction through practical sessions. The time flew by as we covered a lot of topics but not in an exhausting way. I would definitely recommend this course which should be compulsory for everyone.

On 08/07/2026, I was privileged to be instructed by an instructor who is not only knowledgeable and fantastic at his craft, but who made the class engaging, relatable and unforgettable. Even though I have had the luck to not need to utilise some of these skills recently (and for some like I-gel use) have never done it before, except in simulated practice, I went away feeling a sense of competence, and understanding that I could manage should the situation arise. The instructor is a gem.

We have used RAMC to provide our annual BLS “hands-on” updates for many years. The speaker is extremely knowledgeable and provides an interactive session that always provides a new piece of information to improve our management of emergency situations. We highly recommend this company to anyone seeking training for their staff.

Friendly, dynamic, professional and very informative course.

The premises were very good and the company provide us with hot and cold drinks.

The practical experience was exceptional and the trainers made sure we fully understood what was taught.

A comprehensive handbook was given on the day of the course and copies of course content were also provided.

One of the best trainings I have ever had.

I have used RAMC to deliver ILS & PILS training to a mixed group of Doctors, Dentists and DCP’s for about 5 years. Steve and his merry band have always delivered excellent training to the extent that they have been welcomed back to all the practices that they have worked at. They are professional, knowledgeable and deliver to a very high level.
I can recommend them very highly.

I attended a full day course for my BLS, Anaphylaxis, and IM Injection course for the vaccination program. It was a very diverse group of people, from different backgrounds, that Ian and Jon gracefully brought together and built into shape for the job in a really fun and interactive way! Being a healthcare professional I have attended many of those. It was the first time that I felt so well informed and ready to recognise the signs and tackle anaphylaxis. Thank you both!

Nice relaxed atmosphere-made practical suggestions regarding CPR and anaphylaxis training.
Helpful suggestions,
Used slides questions and practical training.
Well informed individual.

Attended this course as part of recruitment process to help with Covid vaccination programme.

Jon Sions conducted the course and was excellent – clear, responded to questions and added some welcome humour.

His explanation of CPR in a possibly Covid+ patient was very helpful and useful.

I can highly recommend this company. The admin side went very smoothly and it was a pleasure to deal with them. The trainer was excellent; delivered the training in an entertaining and professional way. I was really impressed by his reference to the human instinct to want to help another human being who is in danger – I found this a powerful and helpful way to approach the training.

I recently attended an ILS course at Charing Cross Police station. It was delivered by John Sions. I have nursed for nearly 40 years and I can honestly say that this was the best ILS course I have ever attended. John delivered it in a way that made learning really enjoyable. He was clearly hugely knowledgeable and the course was full of interesting facts, all delivered with a great sense of humour which made the day not only informative but really good fun.

I really enjoyed my ILS training yesterday with Steve. I feel that it was informative and a great refresher! I love the interactivity and how Steve always has time to answer questions we have along the way!

The ILS training was delivered in an interesting and animated way that gave meaning to the information in the manual and helped our understanding to help us remember all the important points in managing a deteriorating patient.

Yesterday I completed my face to face training for the COVID immunisation role.
I would like to thank our trainers Jon and Ian for making the day enjoyable and highly informative.
Both delivered the sessions with a professional and fun manner which made the day enjoyable and educational.

Steve is a brilliant tutor, in always enjoy his training and I learn so much he also boosts my confidence.

I would like to thank Steve for delivering a very informative, interesting and engaging day of training.
The group were of mixed abilities however all levels were able to understand and gain relevant experience. The relatable scenarios were particularly helpful, as Steve is the Resuscitation Lead for the company he was not only familiar with procedures and protocols (as he had written them) but aware of medical equipment availability, set up of departments and escalation pathways.
Steve gave real life situations that we could follow and collectively reflect on., this in my opinion was invaluable as they were situations that we may find ourselves in one day.
Thank you

I recently attended a training course for Resuscitation and medical conditions and IM Vaccinations (preparing to work as a Covid Vaccinator). It was on Saturday 20th February 2021 at 08:30 am, Rose Room, Twickenham Rugby ground). There were 4 instructors, 3 male and female ( forgive me for not remembering their names!)….But, what I do remember is how OUTSTANDING, professional and courteous they were. All used appropriate humour to win our confidence and promoted motivation and involvement. They gave us all the skills we required and empowered us to leave, ready and capable to perform in our new roles. as vaccinators. The practical exercises were invaluable and built on our theoretical knowledge. Great performance from all four..THANK YOU from this cabin crewmember

Well thought out course designed to refresh training from the past using scenarios and group discussions.

Expert training.
Informative and entertaining.

An excellent ILS training session by Steve for two radiographers and four endoscopy nurses. He made it very relevant to the participants’ individual needs and tailored it to their specific workplace requirements. The course was inclusive, encouraging and entertaining. It left everyone feeling confident about their abilities to carry out immediate life support in an emergency situation. I have used Steve’s company for many years and the training he delivers has always been excellent.

The training led by Steve F. was awe inspiring and informative! Thank you for the updated lessons, they will greatly help in my line of work.

Excellent and very informal session

Attended ILS course on 18/05/24 with Jon Sions at Old Cottage Day Surgery.

Subjects covered both Theory and Practical Role Play.

Have learnt extra information about Anaphylaxsis and other drugs/ antiseptic Chlohexidine allergy.

Interesting varieties of Role play in a variety of speciality-Dermatology, Theatre, Radiology, Cardiac, Out patients/ Opthalmology with 6 of us from different settings.

A thoroughly enjoyable sessions.

Excellent 1 day first aid course giving real skills and the confidence to use them

Great training day, always great to refresh and touch up on skills. Steve is a great instructor who I have known for around ten years. Great day, great information, great learning.

Clear and up to date guidelines given along with up to date practical training

I have attended many training sessions with RAMC and always leave the session feeling confident and able to deal with emergency situations
the courses are always run efficiently and fulfil all the objectives they are informative, interactive
the trainers have great knowledge but deliver the information in a way that is relative to situations

Informative and helpful session .

Really enjoyed the course. I felt it gave me exactly what I felt I needed to know. Rationale was explained, examples given, the opportunity to discuss and ask questions and plenty of time to practice. It really focussed the training to the situation we would be working in. I felt the trainers were really knowledgable and really serious about making sure that they were teaching best practice and wanted to make sure that everyone was up to speed with the knowledge and skills to care for patients safely.

It was very refreshing and informative.

Great training

We have used RAMC for many years. Their training methods are informative and engaging. Our staff always positively feedback after training courses and look forward to future courses. I would highly recommend them

Excellent Tutors, expert in the taught courses and very approachable

The trainers were very informative and professional. They gave us the information we needed giving us lots of confidence and time to practice. I understood everything that was taught that day BLS, IM injections and anaphylaxis . I really had a really good day and I will be training with them again.
I could feel that you love what you do, training people to be the best they can be with lots of help and support and it didn’t matter who was there, you treated everyone the same and gave each one of us your undivided attention and time. And lastly you both worked well together and complimented each other. I left feeling equipped and encouraged as well as excited to start vaccinations. Thank you Thank you…..

The Third Space Health Club and our Medical Centre have been using Steve Furnell and his team since 2006. Every year I receive thank you emails from employees who let me know how great they think the Emergency First Aid at Work and Defib course is. The reasons: – The trainers make the courses fun and so informative, they are never expecting that!

I would highly recommend the team as well as the style of their courses.

I recently attended the Medical Emergencies & Resuscitation Course and found it both informative and engaging. The presenter’s lighthearted approach made the three-hour session fly by, turning what could have been a routine training into an enjoyable and valuable experience. Their clear, practical teaching ensured we gained confidence in handling emergencies. A fantastic session—thank you!

Fantastic as usually, enjoyed the course, very informative and good refresher course. Fantastic sense of humour.

It was a very informative, precise, and practical training session for a vaccinator.

The medical emergencies and IM training course was excellent. Iain and Matt were very thorough in their explanations and took their time answering all the queries. They were very knowledgeable and prepared, also made the training very interesting.

It was a joyful ILS, there is one point that I laugh so much, the instructor was very knowledgeable about the ILS with the very good sense of humour. I would recommend him all the time. I learned a lot plus I enjoyed very much the course, I thought it was scary but it was a delightful course. Thank you very much.

Very enjoyable course. The trainers were excellent. Their sense of humour relaxed the class and aided interaction during the scenarios. They were familiar with the role of HCP in Custody and the scenarios were well worked through.

I found ILS update very well organised and helpful for me to be more confident in dealing with patients in emergency situations.

I had an excellent experience with this course at ILS. The content was structured, engaging, and highly relevant to real-world practice. What really set it apart, however, were the educators—particularly Steve. His teaching style was clear, approachable, and incredibly impactful. He not only explained complex topics in a way that made them easy to understand, but also inspired confidence and deeper thinking throughout the course.

Steve’s dedication and enthusiasm elevated the learning experience, making the sessions both enjoyable and memorable. The support from the wider ILS team was also commendable, ensuring everything ran smoothly from start to finish.

Overall, I would highly recommend ILS to anyone looking for a professional, well-delivered, and impactful learning experience.

Such a fantastic course. Steve and John are just brilliant. They made the training very relevant to us.

I was told the CEWS TTT was a very good course and it has certainly stood up to it’s reputation. Steve Furnell is an excellent lead who along side his associates shared their invaluable knowledge and skills in an easy to understand manner.

Looking forward to my refresher already.

RAMC Ltd provided an Interim Lead to review our Resuscitation Service. Whilst here they reviewed, re-wrote & implemented an up to date resuscitation policy, developed and implemented a new system to audit all resuscitation calls, and revamped all of our training programmes to all medical & nursing staff. Their team were punctual, well presented and articulate, with excellent communication skills and excellent people management skills. It was a pleasure to work with them and we would re-employ Stephen and his team with no hesitation.

A good practical update on ILS. Enjoyed interacting with other members of staff and enabled us to gain in confidence in working as a team. ADCDE guidance was reassuring and the next time we are called out to respond to a bleep we should be more competent and improve outcomes for patients and feel able to share skills and knowledge. Thank you resus team.

Phil always provides an educational and entertaining CPR update.
Highly recommended.

Training given by the RAMC Team at Twickenham Stadium on 22/04/2021 was amazing. The course was very engaging and interactive.

We have used RAMC on a number of occasions over the last several years for our Annual first and AED training.
The service provided has been second to none with the Trainer “Phil Dinsdale” keeping a captive audience with his skill, knowledge and wit.
The training sessions are presented very professionally with all questions answered and many interactive practice sessions, making this fun and informative.
Booking has always been easy with excellent communication between all involved.
I would not consider using any other company to do our annual training as RAMC provide exactly what they promise.

A really informative, practical and real teaching session on BLS!

I feel confident that if I was to ever be in a situation where these skills would be needed I would know what to do and what not to do from what I was taught today.

We have used RAMC for about 4 years now – Ian’s been to deliver 2 sessions of BLS for our team – the pitch is perfect for a mix of clinical and non clinical staff. He demistified the principles and gave some useful pointers which helped people develop confidence to get involved in an incident. We have already booked next years refresher!

We have used RAMC for over 5 years and they always provide good service.

This course is well managed, very engaging and supportive. The lectures never fail to be interesting and the tutors keep us fully involved. Enjoyable and instructive at the same time!

very helpful training

I attended the ILS Course at Charing Cross Police Station. I was impressed by the unpressurised way in which the information was effectively taught on the course. We learned a great deal from anecdotes as the teachers have a huge breadth of experience. It was valuable to have a course so tailored to our needs as healthcare staff working in the particular environment of the police station. It was good to have a multidisciplinary group – the addition of police officers next time would make it perfect.

Emergency life support course was excellent in every way. It was well paced, interesting and very informative. Phil Dinsdale kept saying the same things in different ways so it stuck in your mind. We all now have confidence to act in a situation and know what to do and in what order.

The ILS course with RAMC was fantastic. I felt the combination of theory and hands on was well balanced and having to think on the spot with different scenarios really helped with my understanding and cemented the knowledge I learned. I was able to ask lots of questions as we went along too which really helped.

Thanks so much for your very valuable training. The group really enjoyed the training and appreciated that it was made fun. We all feel much better prepared to deal with such an emergency.
We had the opportunity to discuss issues openly and honestly without any prejudice.
Barry our trainer was excellent.

Good concise training within limited allocation of time.

Very rare in the NHS to have welcoming lecturers. Very pleased to see that the lecturers actually talk to you and look at you rather than staring ahead of you or look away when interacting.

RAMC Ltd have been delivering exceptional service and education courses to since 2004. These courses have been directed to both employees and patients alike. I believe one of the key reasons for my continued involvement is the fact that each of their trainers has the unique ability to understand the audience and deliver the information accordingly. That takes an exceptional knowledge of the subject and intuitive nature – always exceeding expectations – which I would say I the legacy that Steve has created. RAMC provide real value for money and in my experience within the healthcare industry and in a different league to their competitors.

As always this was a pleasant engaging training session. It was well planned and presented realistic scearios which were highly relevant to my work.

I have done multiple similar kind of courses but this course some reason made me feel that I have learned sometihing new and be confident at work. Trainers were amazing.

As a healthcare professional, keeping my resuscitation skills sharp is non negotiable. This ILS course was exceptional. Janine stripped away the panic and replaced it with clear, structured protocols. The hands-on scenarios were incredibly helpful, giving me the confidence to step up and lead or support a team during a critical event. Easily, one of the best ILS training I’ve attended. Thank you. Highly recommended.

Steve Furnell managed to arrange our course at short notice. He was excellent in keeping us informed and arranging all the admin.
On the day, our instructor Jon arrived promptly and set up all the necessary equipment with no fuss. His manner was relaxed but professional and he took us through the whole course with plenty of examples from real life situations. He was extremely knowledgeable and answered all our questions in an easily understood manner.
The practical part of the course was well run with all the equipment available and clear instructions on what needed to be done. Jon provided good clear feedback to ensure that we had understood what we were doing.
The atmosphere was relaxed but professional and we all felt included.
I thoroughly recommend using this company and will certainly use it again.

Another great and professional course. I have attended multiple RAMC courses and they are always high quality and run very professional. Teaching session and entertaining and informative.

An excellent training course covering practical skills and AED training, conducted in a friendly, stimulating way.

Knowing Steve Furnell and his colleagues at RAMC Ltd and their passion and commitment for what they do, it was an easy decision.

After a one hour meeting with Steve, we had a clear plan of the services that RAMC Ltd were going to provide and a three year contract was agreed to provide the following services.

The ultimate benefit for me as a Hospital Manager is that I am enjoying a fully managed service delivered to the highest standard by RAMC Ltd.

I wouldn’t hesitate to use their services in the future and RAMC Ltd has my full recommendation.

A really fun learning environment where everyone felt supported and empowered to deal with difficult scenarios. This was achieved by a very calm and reassuring trainer Rus. Rus was very obviously highly experienced in delivering this course . He made us feel confident in our individual abilities and more cohesive as a group working together to deliver excellent patient care.

Having just returned from a 2-day Instructors refresher course I would like to express my thanks to the faculty. I always look forward to my annual refresher course as I know it will be informative, up to date and delivered in a way that encourages me to enjoy learning and refreshing my skills. This course was particularly helpful and interesting considering the current pandemic.

Amazing trainers ,very knowledgeable and makes learning easy

An extremely enjoyable course, with very professional delivery style.
The impressive experience, backgrounds and knowledge of all the trainers was evident from the outset and they were able to ideally contextualise the training to our work environment quickly and efficiently. The course was quite short in duration, but the delivery style of hands on training experience, reinforced with role plays was an excellent methodology. All of the role plays were analysed in a hot de-brief with constructive and progressive feedback given.
Thank You. One of the best courses I have attended in a long time.
Already looking forward to my refresher.

Had a Mer CEWS course and was good as ever, trainers were spot on and always make the course enjoyable.

I have just had my ILS update with Steve Furnell and once again , I feel that my knowledge and my approach to dealing with a deteriorating patient and the cardiac arrest scenarios have been reinforced.
It is a valuable day and the delivery and training is superb.
The day is structured but Steve succeeds in making it feel informal and without stress.
We had staff from several clinical backgrounds with varying previous knowledge and Steve succeeded in training all to the required level.
This is a testament to the trainer and the delivery of the subject matter.
Thank you.

Ian and John run excellent training courses for healthcare professionals and always make it a fun, interesting and informative day.

The course presented in a professional manner, practical and of high quality.
Just a pleasure to attend and learn in a calm, friendly environment.
Practice sessions of great help.

The training I received was brilliant. The team were highly experienced, very knowledgeable and super engaging. The time whizzed along and they made learning very easy and enjoyable. Thank you

Steve Furnell delivered an excellent resuscitation training session for our occupational health team. The course was highly engaging, professionally delivered, and clearly tailored to the realities of occupational health practice rather than being a generic off-the-shelf package.

What stood out most was Steve’s ability to adapt the content so it was directly relevant to the clinical situations our team may encounter, making the learning practical, meaningful, and immediately applicable. He created a relaxed and confident learning environment, encouraged participation, and ensured everyone left feeling more competent and reassured.

The training represented outstanding value for money and exceeded expectations in both quality and relevance. I would have no hesitation in recommending Steve and RAMC Ltd to other occupational health providers or healthcare organisations seeking high-quality resuscitation training.

Really enjoyed this course, thank you. Relevant and interesting, lots of discussion and scenario based talks, practical was really helpful and I think we managed to maintain 2m distance!

A thoroughly enjoyable day which refreshed my knowledge and added to it. It is easy to become complacent about our ILS knowledge but these courses remind us how much we forget and they update our skills.
It is always valuable to practice the skills needed to perform ILS proficiently and go through scenarios involving this.
Steve made it interesting,he made us all feel at ease and gave positive feedback throughout.
All scenarios were relevant to our working environment.
Thank you.

We have used Steve and his team for many years in supporting our resuscitation and simulation service.  They make an excellent partner to any organisation looking at improving their emergency care systems. Steve’s breadth and depth of knowledge is second to none. We have used them from everything such as reviewing our audit process to helping us set up and develop a state of the art, multi million pound simulation centre.

I have done 5 ILS courses over the last 5 years with RAMC Ltd. Each time was brilliant and of high standards. See you next year again.

Another excellent ILS update by Steve Furnell. He always makes the training relevent, relaxed, enjoyable and informative.

We have been using RAMC for a number of years, and their training is sexcellent. They accommodate all members of the team, both clinical and non – clinical. The training is fun, effective and rewarding.

The training provided was outstanding. Matt was high energy, engaging and approachable.
The training was tailored to meet the needs of a large group of different health professionals.
We all had the opportunity to put theory into practice and receive individual feedback. The training was contemporary and covered many questions around BLS and the covid-19 pandemic.

Thank you very much for such a positive and enjoyable training experience.

Last week I attended the one day ILS course. I’ve been nursing for over 40 years and this was the best ILS Training I have ever received.
It was informative, interactive and challenging not just a tick box exercise.
Steve’s teaching style is engaging and at times entertaining and this consequently keeps you focused throughout the day. I highly recommend.

I always look forward to our yearly ILS update with Steve. Steve always makes the sessions informative but fun and you can see that he is very knowledgeable in his subject area. The scenarios are very useful as they they make you think out of the box and work as a team. I also really liked the use of computer software to allow us to see if we were doing compressions deep enough and at the right rate. As a team our final score was 98% which was fantastic. Looking forwarded to our next ILS update next year.

The course was very engaging and very thorough. Russ the course leader made it exciting and kept everyone involved. I learned a lot on the day and it was a very good refresher. Huge thank you.

Excellent course as always, thanks Steve.
Good to get a refresher every year.
The only thing I would have liked is an opportunity to look through our crash trolley on site, so we can become familiar with it. I am not in clinic in Cobham all week, so do not often have the opportunity to check it in work time.

We have used RAMC for our annual BLS and anaphylaxis training many times and its always excellent. We have tried other trainers in the past but they have not been nearly as reliable. RAMC provide excellent whole team training for combinations of clinical and non-clinical. We would highly recommend them.

After attending the immediate life support training day with RAMC I felt I gained a lot of knowledge with regards to emergency response and learnt new skills to take into my role as a Physiologist.

I had a lovely day recapping Basic Life Support and learning IM injections with Steve and John. They are both amazing characters that know how to engage and drum in key concepts, whilst also using humour to make the day as enjoyable as possible as well as extremely educational. Thank you.

Jon and Steve presented this one day training day for Covid Vaccinators. We were a group of six NHS professionals. Both gentlemen managed to deliver training to those of us whom are very well qualified and also those in the group that are newly qualified and new to post.,

Jon and Steve successfully delivered a training day that that was extremely enjoyable. There was excellent group interaction and all members felt able to ask questions and participated. There was humour ++++. They updated us on the very latest resuscitations/covid/misc news that we should be aware of. They are both very experienced men whom obviously enjoy their job and it shows!..

I have been in the NHS for over 30 years and obviously attended sessions like these many times over. However, I can say that Monday’s session with them was enjoyable and informative in equal measures.

great course

Attended this ILS training that makes my confidence level up to ensure knowledge check dealing about the right life saver routine.

Recently attended emergency resuscitation clinical training. It was fantastic. Content was split into chunks which helped with understanding. Trainers, especially Joe, were great and kept us engaged and entertained with their stories. The depth of experience between the two trainer was tremendous. Very well thought out and delivered course.

Interactive and enjoyable course

Dealing with RAMC was very easy from the initial contact to the booking and holding of the course and RAMC were extremely helpful when it was necessary for us to reschedule. The training itself was presented by Phil in a clear and concise manner and was enjoyable and stimulating. We all definitely feel better informed and more confident about CPR.

ILS Course delivered last 02/09/2025 by Steve Furnell was interactive. As a nurse, this helps you reflect on my own practise and how to put the learning into action in an emergency.

The Trainer is very knowledgeable and ensured us, that in the community we only needed to give priority on the following:

– ABCDE
– CPR
– Use of Defibrillator
– Use of Ambubag with or without Oxygen.
– Confidence in calling 999 and speak to the call handler as clinician
– Giving detailed and clear hand over when paramedic arrived.

Steve delivered the course in an interactive and enjoyable manner.

Professional and competent ..would love to have again next year. Massive thank you to Steve Farnell

Excellent course -very inclusive and thought provocating.
Enjoyed it .

I have heard nothing but good things since Phil, the trainer attended our company to fulfil First Aid training.

All of my staff now feel well prepared if an emergency situation were to happen.

Phil was professional, direct and efficient. He kept everyone involved, highlighted the seriousness of each emergency situation and engaged all at every opportunity – even a little comical at times!

We had 12 people for training, and a very very small room and Phil made it work without any fuss or complaints.

We will definitely be using RAMC in the future, and highly recommend them to all companies (large and small)

Thank you very much!

I am a retired cardiothoracic anaethetist who undertook this training in order to qualify to be able to give COVID vaccinations. I used to teach CPR myself and most of the people on my course were medics – 2 of us anaesthetists. At no point did I feel exasperated as is usually the case. Steve was immensly knowlegeable and interesting and knew exactly which bits of the stuff we might be a bit lacking in – use of safety needles, for example and changes in respiratory support recommendations. I learned a lot, and I really enjoyed my session and thought it was really well planned and organised.

I think this website is fantastic for health professionals and very useful in updating you about any changes or amendments made. They provide great training and i would highly recommend this company.

Excellent days training- informative, educational but also very enjoyable. Russ is an excellent trainer- he brings fun, humour and puts you at ease. He makes the environment relaxed and stress free in order to get the best out of the group!! I really enjoyed the day and feel like I’ve had a very thorough update to help my future practice. Thank you!!

We use RAMC to provide training for our in-house First Aid trainers. They receive a thorough grounding in First Aid using realistic scenario based training and are give insights into how to present First Aid to our leaders in an interesting way.

Very knowledgable and experience trainers and an enjoyable and informative course.

We have used Steve and his team at RAMC to deliver specialist bespoke medical training since 2005. This delivery has been without exception excellent and RAMC have met our aims by tailoring their courses to our niche area. Steve has a wealth of medical knowledge covering in hospital, pre hospital, field, remote and expedition environments. RAMC Ltd are a highly credited, reliable, credible professional training supplier and will always go the extra mile. I would highly recommend their services.

Barry is an excellent facilitator; very knowledgeable, with a great sense of humour and a really accessible teaching style. The three-hour session went really quickly, and I enjoyed it.

An excellent refresher for me allowed me to expand on my knowledge base and put theory to practice. really enjoyed the day,

It was a great experience.

Great interactive course which covers much detail. Never boring to attend and always gets you thinking.

The course is a good reminder of what to do in an emergency

I really enjoyed the course with Steve, he kept in relevant and interesting.

Great course, wasn’t made to feel too under pressure. Trainers were friendly and very helpful.

I booked RAMC from a recommendation. I am very glad I did. The whole team enjoyed the afternoon and found it all very informative. Our trainer Phil was on point throughout, and manged to keep us laughing all afternoon.
Everyone commented on how much they had learnt from this training.
I would highly recommend

ILS certificate.

The RAMC team were able to provide two ILS courses for our medical students at short notice. From the very start the team were professional, organised and friendly. I didn’t have to worry about any part of organising the course as they gave me such confidence in a well run and efficient process.
I would recommend their services to anyone needing good quality resus training. Thank you.

Very informative teaching session. Delivered to a high standard. Came away from the session feeling confident and refreshed in ILS.

I recently attended a Level 2 Resuscitation course, and it was nothing short of outstanding. The trainer’s knowledge was exceptional, delivering content with clarity, confidence, and real-world application. The course was a breath of fresh air—engaging, interactive, and incredibly well-structured. The practical elements were hands-on and delivered in a way that truly built confidence. It’s rare to find training that is both informative and inspiring, but this course delivered on all fronts. One of the best courses I’ve attended—if not the best! Highly recommended!

This year’s training somehow made me focus even more on the correct techniques I needed to use during a resusitative procedure and how to manage my behaviour and other people involved during this procedure.
The scenarios were appropriate,well demonstrated and explained and the lecturers were very knowledgeable on the topic and were willing to answer all questions.
On the whole a very worthwhile day and I look forward to my next session.
I now feel more confident and adept to face a resuscitative event if I need to

My trainer, Jon Sion was excellent at tailoring the training to the individual needs of the group.
He delivered the training in an accurate and memorable way whilst keeping it light and at times entertaining.
Key points of learning were highlighted and repeated for clarity.
I would recommend this company for future resuscitation and injection training and other medical emergencies.
The equipment and facilities were the best I have seen.

I would like to formally express my appreciation for Steve, the trainor for the Immediate Life Support (ILS) course. His delivery of the training was exceptional. He demonstrated a high level of expertise, professionalism, and efficiency throughout the session. The content was presented in a clear, structured, and engaging manner, which greatly facilitated understanding and retention of the material.

Having previously completed this course, I can confidently say that Steve consistently maintains a very high standard of teaching. He has an excellent ability to explain complex clinical concepts in a practical and accessible way, ensuring that all participants feel confident in applying the knowledge and skills in real-life situations. His approachable manner also encouraged questions and discussion, which enhanced the overall learning experience.

Thank you very much for providing such a well-organised and valuable course. I have gained significant knowledge and feel more confident in managing clinical emergencies as a result of this training.

RAMC Ltd and Steve Furnell have been providing First Aid & Medical Emergencies (FA-MER) and Medical Emergencies Refresher (MER) courses for over 2 years.

We have used various trainers and training providers over the years, but have to confess, RAMC have been the most well received training courses we provide (we are a dental education centre that provides CPD courses for North West London); in the last 2 years, we have received well over a 95% satisfaction rating from our evaluations and we have many dental professionals return year-on-year, which speaks volumes!

The course was comprehensive and directed to the radiographers role on MIP. Both trainers were experienced and did exceed my expectations for the course. Probably one of the best ILS I ever attend.

I am a 67 year old retired GP offering help with the Covid 19 vaccination programme. I did not know what to expect with this part of the ” back-to-work training” and was very pleasantly surprised by the positive friendly and extremely useful face-to-face teaching that I received. There was clear,practical instruction that makes me more confident to deal with unexpected emergencies as part of a team.at a vaccination centre. The teaching was laced with humour and anecdotes and respected my previous experience. Thank you.

Great course, Steve was an excellent trainer and I was able to update/refresh my skills during the day. Very hands on and visual, which works brilliantly for me!

Delivered ILS in house for Urgent Care staff- mixed medical and nursing.

Excellent communication and booking processes.
Instructors very knowledge and able to meet individual needs
Highly recommended

Spent a day training with two very experienced trainers Ian and Matt (24.07.21).
Both Ian and Matt delivered training content which allowed and encouraged participation, delivered in a friendly and professional manner.
Enjoyed the whole days sessions which can often be a challenge as can suffer from information overload but Ian and Matt managed to hold all learners attention with their delivery. Informative and fun day.

Very good

Thanks again to Steve & Phil for organising and carrying out our BLS training for the 3rd year in a row. A pleasure to deal with. Phil delivers great, informative sessions that allow for all members of the team to feel comfortable to ask questions in more details. Would highly recommend.

I attended a one day ILS course in Bristol.
The course was well structured and presented.
I enjoyed the scenarios which were tailored to suit the requirements of the Optical Express employee.
Overall very impressed, everyone was involved and encouraged to speak.
Human factors is something I have a great interest in, very pleased this was also included.

RAMC are the best!  Their training is second to none and our staff learn such a lot from them. The scenarios are so realistic you really do think there is something wrong with the “patient”. Their prices are very competitive and they really are the only First Aid/AED training provider I would use.

Absolutely terrific course. Super friendly instructors. It was a really great learning experience and would highly recommend to any healthcare professionals! Again, thank you so much for everything. Greatly appreciate your efforts and coming to teach all the way in London!

Excellent presenter for our annual training which we normally all loathe to do.
Would recommend every time.

I’ve attended anaphylaxis and bls training many times before. This course was probably the most relevant and informative I’ve attended. Great instructor who made everything relevant to working during the current pandemic.

Have used RAMC for several years now to provide an up to date relevant refresher training session for First aiders in workplace; the training is fun, memorable and certainly interactive! Feedback from attendees is always positive – they feel they learn more from this session than their original training as they have little opportunity to use their skills so are very appreciative of the session to give them confidence. RAMC are efficient, reliable and very professional service would not use any other company now.

The most engaging sessions I’ve ever had – there were questions to make us think, and involve us; humour; theory and plenty of practical to apply our knowledge and ingrain it into our brain so more likely to retain the knowledge and be more confident when leaving. so many practical scenarios so the repetition also helped reinforce any new knowledge learnt. Steve was a very good teacher. I felt I had a good knowledge before coming to the training, but he helped us to consider very practical easy solutions for things never mentioned before e.g. putting dentist chair under the shoulders of the dental chair for CPR to reduce the loss of CPR compression forces. excellent.

Although I was familiar with CEWS and ELS having done the course it was a great refresher.

All the trainers were very knowledgeable with years of experience, they were able to provide realistic scenarios for us to work through as small teams. this proved well and I felt our team gelled and worked to all our strengths.

I feel sufficiently confident in the use of the MERS kit and look forward to delivering training where I can develop my skills and improve my knowledge of the different scenarios.

Some very useful reminders eg. recovery position: hey cheeky do you want to get your leg over, never gonna forget this now…
Also that the only role player is the person presenting the scenario the delegate should be working for real. thought this was a good way of explaining it.

Well done chaps a great course

Steve was very professional, performing training interesting. Easy going and very friendly person.
I attended lots of ILS training before, but this one I found as the best one I had ever had.
Thanks a lot Steve.
Kind regards,
RGN Oxana Lesnyak

Really appreciated having the opportunity to attend one of Jon’s resus courses. He has a good style of teaching, keeping things moving and covering a lot of material and practical training, whilst allowing questions and queries in a supportive environment. Thank you!

I attended a refresher train the trainer course with RAMC last weekend and once again they excelled themselves in the professional delivery of this vital training. I refreshed old skills and learnt some new ones. The course forms part of my role at work but the skills I’ve learnt are transferable into every part of my life.

Thanks again,

Martin

I have attended the ILS course with the RAMC for a number of years now and as always the quality of delivery could not be faulted. Steve and his colleagues were excellent. The course was engaging, informative and exceeded my expectations.

First of all thanks for the great refresher course that I gave last Nov 14 it’s really great as I tends to forget the esp if not being practice in every experience but I’m not saying I should do it everyday though! Thanks again see you next year!

Steve Furnell being a lecturer for our ILS course is always the best thing I anticipate.
How he integrates each scenario with his experience or the staff makes us further understand the discussion especially if you are refreshers on a course. It is really nice to have him do the course and you expect the best of the best from Steve, nothing but excellence.

The ILS training was excellent and highly informative. The instructors were very knowledgeable and delivered the content clearly, with practical scenarios that strengthened my confidence in managing emergencies. A well-structured course that I would highly recommend to healthcare professionals!

I completed my resuscitation training on 2.2.19. It was a Saturday and weekends are valuable family time. My expectation of the course was the usual breaths and compressions for CPR and to practice with the resuscitation Annie dolls. How wrong I was………. The course was delivered in my own hospital setting and I arrived to see a power point presentation ready to go, resus Dolls in beds, equipment on trollies and a happy/ jolly trainer who was keen to get going. My attention was immediately captured and Steve our trainer was full of real life stories to back up how the guidelines had evolved over the years and how they are best applied in practice. He created a very honest and open environment for learning and emphasised how the various methods of assessing patients before a cardiac arrest occurred. He was clear, concise, evidenced based and explained the ABCDE approach. We had lots of time to practice the theory, applying our new knowledge and skills. He gave us a variety of role play scenarios and gave us particular parts to play in assessing and resuscitating the patient. We received continuous feedback and were able to learn from one another. We used proper resuscitation and defibrillator equipment to practice with and the scenarios got more challenging as our confidence grew. The course handbook was extremely comprehensive covering resuscitation in primary care setting through to secondary care and advanced life support. If only all mandatory training could be this much fun! It was a Saturday well worth spent and would happily give up a weekend day to update my skills and improve the chance of saving a life. I can’t recommend this course enough.

The first aid course I attended was well paced, informative and very importantly did not over complicated what is required in a first aid situation. The head/neck injuries and defibrillator sections were well good and explained simply and effectively. Course presenter, Steve Furnell, was inclusive and positive.

Once again Steve and John have provided an excellent full day course covering all aspects of resuscitation, recognition of deterioration in health and how to recognise those at risk. They also covered many aspects of healthcare in the police custody situation. The whole course was run in a relaxed manner but challenged us to think about different scenarios. The practical tests were excellent and realistic so much so that we felt the same anxiety that we would experience in real life. It was a chance to make mistakes, which we all did, and so learn from them in a non-threatening environment. The pre-course materials were excellent and were relevant to the problems we might encounter in real life. I look forward to seeing them both again in the future to brush up on my knowledge and skills. The whole day is fun but relevant.

I enjoyed the course, it was really informative with upto date information.

I look forward to the next course.

Steve training day was excellent. I was taken in by his depth of knowledge combined with professional experience and passion for sport.

I have done first aid training in the 70’s and 80’s with scouts, poolside life saving, BSAC SCUBA and in the 90’s Territorial Army training. I was amazed firstly how rusty my skills were, secondly how much has changed. Steve got the messages across whilst dealing with the class various random experiences.

The de-fribulator training in particular shattered the mystique around this magic box of tricks that is appearing in public.

Whilst a day out of our busy lives is hard to find it very worthwhile and you never know when you will need the skills.

When I turned up for the course I must admit I was very nervous because I am just a nervous quite people.
Within 5 minutes of being there I was made to feel very welcome and offered food and drink for breakfast. Once the course started and the trainers introduced them selves and they spoke about there experience you just knew you were going to learn a lot. All the trainers were full of knowledge and all had a great sense of humour which they put across throughout the course, I had so much fun and learnt so much it has to be one of the best courses I think I have ever been on and I am also looking forward to going back for the second part of the course next month. To be honest I feel so happy that I accepted the chance to do the course and got to meet new people with so much knowledge and I feel so much more confident that if I should ever need the skills they taught us I will do it very confidently.

Steve Furnell delivers training in a way that really is very interesting and interactive, it is certainly not death by powerpoint. He encourages discussions and provides real life examples which helps you to learn. You come away feeling motivated and inspired as Steve is a highly experienced nurse and has a great sense of humour too. The training is of a high standard and I would not hesitate recommending RAMC to others.

Just spent an enjoyable day attending an update session for BLS, anaphylaxis and injection administration technique in preparation for working as a Covid immuniser. Our trainer was extremely knowledgeable and engaging and has helped me to feel much more confident in my abilities after having not worked in the medical field for the past few years. Would highly recommend RAMC training.

Once again, a very enjoyable ILS training day! Jon made the day very interesting and fun giving very relevant case scenarios and constructive feedback. There was also very insightful published research shared and participant discussion was encouraged. I 100% prefer these ILS training sessions to the hospital based ones as they are perfectly tailored to the custody/SARC environments we work in and I would not hesitate to recommend them.

ILS training can be daunting you know you are going to be required to participate to the max.Training with RAMC is fit for purpose,inspires confidant in your abilities for the next year and is engaging.
The trainers are competent and amusing what a combo!
I think that the training your employers book for you reflects how much they value you and so having re-booked RAMC this year I feel slightly more valued and definitely more competent.

ILS training day was very informative ,interactive.
Enjoyed the various learning styles used by Steve.

Healix has been using RAMC for several years and we have been consistently satisfied with the variety of courses on offer and the quality of training provided.

Our clinically-trained staff need to remain highly skilled and up to date in order to safely carry out their medical escort duties on commercial flights. We have supreme confidence in Steve and his colleagues as they always deliver interesting, interactive and relevant training packages. RAMC understand the medical challenges of aeromedical repatriation and always ensure that our staff receive training that is relevant to them in their specific working environment – the skies above!

We thoroughly enjoy working with Steve and the team and shall continue use RAMC for many years to come.

I feel more confident, well equipped to manage an emergence life threating conditions or situations where ever I am. The instructors are very knowledgeable, introducing case based learning which is challenging but worth it. I did appreciate the importance of including clinical work, and also recognise the value of illustrating teaching points with simulated cases studies. Linking theory to practice, through the application of knowledge to the cases. This enhanced my understanding and build my confidence. I sincerely appreciate the teaching skills applied. I have done BLS, ALS and ILS since 2003, your approach to the subject is the best. Thank you for making my working life easy.

I would like to say a huge thank you to John for a brilliant days training. We enjoyed it immensely and took away so much. From a personal point of view I have been forced to look at clinical practice from a whole new perspective having moved from military practice to management in the private sector, John really catered for this transition and I felt that the course was really tailored to suit my needs, the needs of the company and really refresh some old skills.

Highly highly recommend!!!

Enjoyable and engaging. Steve and John’s knowledge and experience, coupled with their style and passion make this such a fun and interesting course. Not only are the practical scenarios beneficial, the encouragement and feedback received throughout from the course instructors makes for an effective tool for learning.

The ILs course I did on July 10th, 2023, was quiet refreshing. The facilitator Steve was excellent. His mode of delivery and his calm demeanor made learning so easy. It was my first time doing this course and it didn’t felt as if it was. I was very relaxed and enthusiastic about learning.
The knowledge gained was incredible and thoroughly put together. The overall presentation was excellent. Job well done Steve.

Great refresher course

Excellent training and refresher, well organised and presented.

Excellent refresher course. The trainers are superb. So knowledgeable. Very enjoyable, informative and interactive day. Would highly recommend.

The course was a extremely fun with the trainers teaching methods. informative and well presented.

Despite the limitations imposed by Covid, Iain and Steve provided a really great day. Just the right balance of learning without making it off putting. All done with lots of humour and lots of reassurance.

One never knows what to expect on training courses except that there will be a lot to absorb. I felt that they imparted a lot of really useful information and feel confident that I am now prepared for the role.

I really enjoyed the 1 day course.
The practical sessions were very helpful.

We decided to get Jonathan to deliver our annual Basic Life Support/anaphylaxis training in house this year and as expected were not disappointed. The course was expertly delivered by Jonathan with his usual humour chucked in for good measure. The content was informative and comprehensive and most importantly evidence based. Looking forward to doing this as an annual CPD event. Thoroughly recommended!!!! Top quality CPD delivered by people at the sharp end of the business!!